Info/FAQ

Click on the questions to quickly jump to the topic answers

New Visitors

Who is MHToyShop?

How do I navigate through the MHToyShop store?

How do I know I am getting the product in the picture?

How do I know the item that I'm buying has any issues(paint wear, broken, loose joints, etc)?

How do I make a purchase?

Ordering

What are my payment options?

What is the currency for all prices?

Do you ship internationally?

Are your online transactions secure?

What is MHToyShop's product availability?

Will I receive an email confirmation of my order and tracking information?

Shipping & Fulfillment

What are MHToyShop's shipping methods?

How long does it take to receive my ordered products?

Returns & Exchanges

What is your refund policy?

How do I change or cancel my order?

Security & Privacy Policy

What is MHToyShop Privacy Policy?

About MHToyShop

Where is MHToyShop located?

Does MHToyShop have customer testimonials?

Who is MHToyShop?

MHToyShop sells collectible action figures mainly anime, movie & japanese imported action figures. Our focus is to offer a place with great prices and even better customer service. 

We want our customers to have a great experiece while shopping at MHToyShop. On the main store page, you'll notice there is a featured product section and new product section. You have the option to browse any of those sections or you can jump straight to the category by hovering over the top menu bar. Or you can search our store for a paticular item your looking for.

How do I make a purchase?

While you are on the page of the product you are interested in, all you have to do is click the "Add to Cart" button. From there you will be asked to continue shopping or proceed to checkout. If you are done, click the proceed to checkout button. You'll be taken to a page to enter in your shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.

What are my payment options?

MHToyShop accepts Visa, Mastercard, American Express and Discover credit card payments. We also accept payment via Paypal.

What is the currency for all prices?

All prices listed on our website are quoted in US Dollars.

Do you ship internationally?

Yes! We ship worldwide! Please visit our shipping page for more info.

Are your online transactions secure?

MHToyShop assures that all transactions conducted on our online store are completely secure. Our website uses Secure Socket Layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your personal information once it is in our records.

What is MHToyShop's product availability?

We stock all of our items, so they will ship within 1-2 business days. In many cases, items are shipped the same day. Pre-Order items will have a text under the "Add to Cart" button stating the item is a pre-order. Also, pre-Order items are given an estimated due date by our distributors. Some items can be subjected to shipping delay by the manufacturer.

Will I receive an email confirmation of my order and tracking information?

Immediately after your order, you will receive an email notification following your order. Once your order has shipped you will receive another email containing your tracking info and a message notifying you that your order has shipped. If you've created an account with us, you will be able to check your shipment status for all orders.

What are MHToyShop's shipping methods?

We use the Fedex and the United States Postal Service to ship our orders. If you would like more information you can take a look at our Shipping page.

How long does it take to receive my ordered products?

On average most of our US items typically arrive between 2-5 business days after shipment. This is all dependent on the shipping service you choose. Please visit our shipping page for more info. 

What is your refund policy? 

At MHToyShop, we want you to be 100% satisfied with your purchase. We are committed to provide the best possible experience. If you are not satisfied with your purchase, you can return the products to us for a full refund less our shipping. The item must be in the original condition it was sent to you in. You must contact us within 14 days of receiving your order. You must also contact us before you return your item. We do not except items that are just sent back to us with no initial contact. We reserve the right to reject any returns and exchanges that do not meet these conditions. Please see our Returns page for more information.

How do I change or cancel my order?

You can change or cancel your order as long as the order has not been processed and shipped by contacting us at support@mhtoyshop.com

What is MHToyShop Privacy Policy?

You can check our Privacy Policy page.

Where is MHToyShop located?

Currently we are located in Millburn, New Jersey and Los Angeles, CA.

Does MHToyShop have customer testimonials?

You can see what our wonderful customers have to say about their shopping experiences here: https://www.trustpilot.com/review/www.mhtoyshop.com

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