Returns & Exchanges

Returns & Exchanges

To start a return, please fill out the Return Authorization Form.

We offer a 100% satisfaction guarantee. If you are not happy with our product you can return it for a full refund less our shipping cost within 14 days of receiving the order. This only applies to in stock items that have been shipped.

For New Items

Factory Sealed/Unopened items

We accept returns on factory sealed/unopened items. This means items with the original factory seal that has not been broken and all parts that the figure was sealed with must be included with no damage to the outer package can be returned. The packaging must be packed with sufficient padding when shipping back to us. 

If you are simply not happy with a product you received you're responsible for return shipping to us and you will not be refunded for shipping you paid for the item.

Opened Items

We do not allow returns on items that have been opened.

Bulk Ordered Items

If you purchased bulk quantity of an item. Your account will be treated as a wholesale account. All sales are final and you are not eligible to return your bulk purchased item. Anything over 3 qty of the same item is considered a bulk order.

Pre Orders/Items on Hold

If a pre order comes in stock or you have an in stock item that is combined with pre orders and we are holding it for you, you are allowed to cancel/return it within 14 days. After 14 days, that item is no longer eligible for cancellation/return. 

For Loose Items/Pre Owned Items

Our loose and pre owned items must be returned in the condition they were received in. This includes no broken limbs, paint damage, or any additional damage that the item wasn't sent with. If there is an issue(shipping error, shipping damage, or wrong item) with the figure we will cover the shipping to us and the shipping amount originally paid.

Please keep in mind, for both New and Pre Owned Items, the shipping cost you paid initially is not covered by us unless the product was damaged/defective and we aren't able to send a replacement or the wrong item was sent to you. 

See additional conditions below.

  • The item must be returned in it's original condition it was received.
  • You must start the return process within 14 days of receiving the product. Anything outside of that time period will not be honored.
  • You are responsible for the return shipping costs unless there were shipping errors with your order, shipping damage, or defect in the product.
  • Item must be sent back through USPS with delivery confirmation. We are not responsible for lost packages.
  • Do not just ship the product back to us before filling out the Return Authorization Form.
  • Please fill out the Return Authorization Form. We will respond within 24 hours.

Exchanges are handled in the same way as returns. If you have any questions about our return/exchange policy please feel free to contact us. You can also contact us at support@mhtoyshop.com

If we receive items that aren't what we sent to you we will not honor your return.

Defective Items

If you receive a defective item you must contact the manufacturer of the item to receive a replacement.

For Square Enix Replacements

For Bluefin/Tamashii Nations Replacements

For Good Smile Company Replacements

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